Refund policy

Return & Refund Policy, Cab & Canine

We want you and your dog to love your gear. If something isn't right, we'll make it right. Here's how it works.

1. Damaged, defective, or wrong items: we cover it

If your order arrives damaged, defective, missing a part, or is not the item, size, or color you ordered, we'll send a free replacement or give you a full refund, including any shipping you paid. You won't pay a cent.

  • Report it within 7 days of delivery for damage in transit, wrong items, or missing parts. Report manufacturing defects that show up during normal use within 30 days of delivery.
  • Email us at support@cabandcanine.com with your order number and clear photos or a short video that show the problem (and the shipping box/label if it was damaged in transit).
  • In most cases you won't need to send the item back. If we do need it back, we'll email you a prepaid return label.

2. Changed your mind? 30-day returns

You can return most items within 30 days of delivery for a refund of the item price.

To qualify, the item must be:

  • Unused, unwashed, and in like-new condition. No pet hair, chew marks, dirt, or odors.
  • In its original packaging, with all parts, straps, and accessories included.

How to return:

  1. Contact us first at support@cabandcanine.com with your order number and the item(s) you want to return. Please don't send items back without approval. Our products ship from several warehouses, so returns sent to the wrong place can't be processed.
  2. We'll reply with your return authorization and the U.S. return address to use. You'll never be asked to ship a return overseas.
  3. Pack the item securely and ship it with a trackable service. We recommend keeping your receipt and tracking number.

Return shipping for change-of-mind returns is paid by you, and original shipping charges are non-refundable. We do not charge a restocking fee.

3. Items we can't take back (unless damaged or defective)

For hygiene reasons, and because these items can't be resold once used, we can't accept change-of-mind returns on:

  • Grooming tools that have been used: Deshedding Grooming Gloves, Shed-Free Grooming Brush, Pet Nail Trimmer.
  • Water bottles and feeders that have been used: 2-in-1 Travel Water Bottle & Food Cup, 3-in-1 Walk Water Bottle, Portable Water Bottle Feeder.
  • Any item that has been used by a pet or shows wear, hair, chewing, or washing (for example, an installed seat cover or a slept-in bed).
  • Items marked Final Sale, and gift cards.

These items are still fully covered under Section 1 if they arrive damaged or defective.

4. Refunds

  • Once we receive and check your return, or approve your damage/defect claim, we'll email you and issue your refund within 5 business days.
  • Refunds go back to your original payment method. Depending on your bank or card issuer, it may take a few extra business days to appear on your statement.
  • Change-of-mind refunds cover the item price. They don't include original shipping charges or your return shipping cost.

5. Exchanges

We don't do direct swaps. If you need a different size or color (for example, a harness or collar), return the original under Section 2 and place a new order for the item you want. If we sent you the wrong size or color, we'll replace it free under Section 1.

6. Cancellations

Need to cancel? Email support@cabandcanine.com as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled, but you can return it under this policy.

7. Late, lost, or "delivered but not received" packages

  • We ship within the United States only. Our items ship from U.S. or international warehouses, and estimated delivery times are shown on each product page. If we can't ship your order within the time we stated, we'll let you know and you can cancel for a full refund.
  • Tracking hasn't moved in 14 days, or your order hasn't arrived 30 days after it shipped? Contact us. We'll open a trace with the carrier. If the package is confirmed lost, we'll send a replacement or refund you in full.
  • Tracking says delivered but you can't find it? Check around your property, with neighbors, and with your local post office, then contact us within 7 days of the delivery date. We'll file a claim with the carrier and do our best to help. We can't guarantee a replacement for packages the carrier confirms were delivered to the address you gave us.
  • Wrong or incomplete address? Please double-check your address at checkout. If a package is returned or lost because of an address error, any reshipping cost is your responsibility.

8. Questions

We're happy to help.

  • Email: support@cabandcanine.com
  • Phone: (781) 886-7720. Live team hours are Monday–Saturday, 9 AM–7 PM Eastern.
  • Business address (correspondence only, not a return address): Cab & Canine, 1214 Park St, Stoughton, MA 02072

Last updated: October 7, 2026